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The Haunted Game Cafe
The Haunted Game Cafe

Store Policies

 Returns

You can return most items within 10 days of purchase in resellable condition, with receipt, for cash or credit card transaction reversal. You can return most items within 30 days of purchase in resellable condition, with receipt, for store credit (a gift certificate). We do not take returns on boosters for Collectible Card Games, Collectible Miniatures Games, or other "random" or collectible products. We do not take returns on Used items or Clearance items. All returns require ID, and other information may be recorded.

Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance
(to request a check, email us)

1 business day


Pay-In-Store Orders
You may place orders for items that will be picked up and paid for later. We will hold Pay-In-Store items for 7 days.


Your Privacy
The Haunted Game Cafe is committed to protecting your privacy. Information we collect about you will only be used to process orders and provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, and Paypal information. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact, and you may opt out if you wish to no longer receive newsletters from us.

How does The Haunted Game Cafe store information?
We use a Secure Server for collecting personal information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will The Haunted Game Cafe disclose the information it collects to outside parties?
The Haunted Game Cafe does not sell, trade, or rent your personal information to companies not affiliated with us. The Haunted Game Cafe may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

The Haunted Game Cafe may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property, or safety of our users or others.

In Summary
The Haunted Game Cafe is committed to protecting your privacy. We use the information we collect on the site to make shopping with us as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by The Haunted Game Cafe, LLC. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

The Haunted Game Cafe also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and The Haunted Game Cafe has no control or influence over their policies. Please check the policies of each site you visit for specific information. The Haunted Game Cafe cannot be held liable for damage or misdoings of other sites linked or otherwise.



For in-store policies and our Code of Conduct, please see our webpage.